Rights and Privacy
SACL is committed to promoting the rights of all victim-survivors of sexual assault.
As a service user, you have the right to:
- Be believed
- Be treated with dignity and respect
- Have access to information and options. This means that you will be provided with relevant information, so that you can make informed decisions
- Have control over your decisions. This means that the choices you make will be respected
- Have your information stored in a secure location
- Have confidentiality and privacy maintained. This means that SACL will not discuss your circumstances with anyone outside this service unless:
- We have your permission to do so,
- There is a serious risk to your safety or the safety of another person or child
- Have access to an interpreter or the National Relay Service.
Responsibilities
As a service user, it is your responsibility to engage with the crisis line in a respectful manner. This includes not making comments about SACL Counsellor/Advocates' race, culture, or gender identity, and respecting their right to privacy.
You can choose what you wish to discuss, however, as SACL is an after-hours crisis line covering the state of Victoria, we cannot provide ongoing counselling support, and callers are encouraged to access face-to-face counselling with CASA or counsellor of their choice, to explore issues in more depth.
SACL may also ask for some information during your call, such as your age-range, geographic location, cultural background, gender, country of birth, and pronouns. Providing this information is voluntary, and it is used in a de-identified way for reporting and improving our service.
