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Service provider feedback

SACL is committed to providing a high quality service to service providers and all callers accessing the service afterhours.
The information collected in the feedback survey will be used to assist us in improving service delivery and ensuring the service meets the needs service providers.

The feedback survey is anonymous and optional. We appreciate you taking the time to provide feedback about your experience.

If you would like to provide feedback directly please contact the SACL Team Leader on 8345 3021 or email

If you have any inquiries or would like further information from SACL please contact SACL on 1800 806 292 afterhours (from 5pm weeknights and throughout weekends and public holidays) or email SACL at

Q1. What was your experience of accessing the service?
Q2. Were you able to access the support/information you needed at the time of contact?
Q3. Was information about SACL/CASA services explained clearly?
Q4. Did you have to wait before receiving a response on the crisis line?
How long did you have to wait before receiving a response?
Q5. Overall, how would you rate your experience of the service? (1-10 where 1 is "Very dissatisfied" and 10 is "Highly satisfied")

Thank you for your time.