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Client feedback

SACL is committed to providing a high quality service to survivors of sexual assault and all callers accessing the service afterhours.
The information collected in the feedback survey will be used to assist us in improving service delivery and ensuring the service meets the needs of callers.

The feedback survey is anonymous and optional. We appreciate you taking the time to provide feedback about your experience.

If you would like to provide feedback directly please contact the SACL Team Leader on 8345 3021 or email

If you have any inquiries or would like further information from SACL please contact SACL on 1800 806 292 afterhours (from 5pm weeknights and throughout weekends and public holidays) or email SACL at

Q1. How were you referred to SACL?
Q2. Did you have any difficulties accessing the service?
Q3. What service did you receive?
Q4. Were you able to access the support/information you needed at the time of contact?
Q5. Was information about SACL/CASA services explained clearly?
Q6. Did you receive information about your rights/options?
Q7. Did you have to wait before receiving a response on the crisis line?
How long did you have to wait before receiving a response?
Q8. Overall, how would you rate your experience of the service?

Thank you for your time.